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Help Desk Specialist

We help US businesses find, hire, and pay pre-vetted Latin American talent.
Latin American Talent Savings

Hire 

Help Desk Specialist

s for up to

67

% less

We’ve helped hundreds of clients hire amazing staff in Latin America.

$4,780

/month 

Average US Salary

$1,600

/month 

Average LatAm Salary

67

%

Potential Savings

See a few of our 80,000 pre-vetted professionals

Valentina L.
Help Desk Specialist
Administrative Assistant
Junior
Middle
Senior
Venezuela
2
years exp.
SoftPhone
CRM
Customer Service
Help Desk
Technical Knowledge
Zendesk
Monthly Salary
$
1.2
k - $
1.6
k
Leonardo T.
Help Desk Specialist
Executive Assistant
Junior
Middle
Senior
Venezuela
4
years exp.
Mid-Level
CRM
Advanced Problem-Solving
Multitasking
Customer Satisfaction
Product Expertise
Monthly Salary
$
1.8
k - $
2.5
k
Yesica H.
Help Desk Specialist
CRM Specialist
Junior
Middle
Senior
Chile
5
years exp.
Back-End Engineer
CRM
DevOps
Team Management
Technical Expertise
Complaint Handling Advanced
Multitasking
Monthly Salary
$
2.5
k - $
2.9
k
Our talent has worked at top startups and Fortune 500 companies

Help Desk Specialist

Job Description

Help Desk Specialist

Tasks:

  • Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve them.
  • Record and track customer issues and resolutions within help desk software.
  • Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
  • Troubleshoot technical issues and escalate complex problems to the appropriate IT personnel or department.
  • Offer guidance to users on how to operate software and computer equipment.
  • Install, modify, and repair computer hardware and software.
  • Follow up with users to ensure the issue has been resolved satisfactorily.
  • Run diagnostic programs to resolve computer problems.
  • Maintain daily performance of computer systems and networks.
  • Prepare activity reports and update the internal knowledge base with issue resolution details.

Help Desk Specialist

Qualifications:

  • Proven experience in a help desk role or customer support.
  • Strong knowledge of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English and excellent communication skills.
  • Customer-oriented and patient in handling complex issues.
  • Technical degree or certification in Information Technology, Computer Science, or relevant field.
  • Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to multi-task and prioritize tasks effectively.
  • Experience in network troubleshooting and configuration is a plus.

Why Latin America?

Hire teammates, not offshore resources.

US Time Zones

Argentina & Brazil are just one hour apart from New York. Your Latin America teammates work when you do so you can collaborate all day long.

Excellent English

We screen all candidates for excellent spoken and written English. They are ready to jump right in.

Cultural Fit

We make sure all candidates are a strong professional and culture fit. They are already accustomed to working remotely.

Cost Savings

Latin American salaries are 30-80% less than US-equivalents. Grow your team with top 1% nearshore talent without breaking your budget.

Why Choose South?

We try harder.

Full-Service Talent Partner

We take care of all the headaches of hiring, from recruiting, vetting, compliance, and global payroll. We work to understand your specific needs and to provide unreasonable hospitality every step of the way.

Trusted Top Talent

Tap into our pool of over 45,000 pre-vetted professionals who have worked for Fortune 500 companies and top startups. Our rigorous selection process accepts only the top 0.5% of Latin American talent.

Transparent Pricing

No hidden fees or surprises here. With risk-free hiring, you only pay if you find the right candidate. You’ll know exactly how much you pay for your hires and our fee.

Zero Compliance Headaches

South handles all legal and compliance aspects of employment, ensuring adherence to local regulations in every country we operate in. Bring on global talent confidently, without legal risks or administrative headaches.

Satisfaction Guaranteed

Your satisfaction is our highest priority. If your new team member doesn’t meet your needs perfectly, we are happy to provide a quick replacement.

Ready to elevate your team? Start hiring remotely in Latin America today!

Start hiring

How South Works

Hiring great employees globally can be tough. We make it easy with our hassle-free hiring.
01.
Describe the Role
We get to know you, your company, and the job you are looking to fill. Then, we put together a job listing to start finding potential candidates for your specific role.

Time saved: 5 days
02.
We Search & Vet
We search far and wide for the best talent that meets your goals. Then, we run them through English assessments, internet speed tests, the initial interview, behavioral and communication tests, and run reference checks on your behalf. After the candidates survive our gauntlet, we present the best pre-vetted options for you to choose from.

Time saved: 10 days
03.
Hire with Confidence
After you select the best person for the job, we set you up for success with our battle-tested processes for remote onboarding. We handle compliance, payroll, and any mess for you. Then, you are off and running with your new favorite employee!

Money saved: $30k-$100k / year

Frequently asked questions

If you have any further questions, get in touch with our friendly team!
Why hire in Latin America?
Can they work my time zone?
What tasks can they do? What roles can I hire for? 
How do I pay them? Any tax or visa issues?
What does this cost?
Do I have to hire full-time?
Do I have to hire for an individual role or can they handle multiple roles?
How can they be 80% less?
How does the money-back guarantee work?
How do I reach out if I have a question?
Start hiring today!
Free to interview, pay nothing until you hire.