Location: Venezuela
What does the client’s business do?
Our client is a forward-thinking energy solutions company dedicated to reducing energy consumption and lowering costs. They offer cutting-edge technologies that enhance efficiency and sustainability for businesses and homeowners.
The client has worked with us for a few years and, this time, required a Customer Support Representative to handle inbound inquiries and assist with post-PTO operations.
What were the requirements?
The skills and qualities required:
- Communication: Exceptional verbal and written English skills.
- Experience: A proven track record in customer service or administrative roles.
- Organization: Strong organizational and problem-solving abilities.
- Education: High school diploma or equivalent.
- Efficiency: Ability to resolve issues promptly and effectively.
- Attention to Detail: Accurate record-keeping of project information.
- Teamwork: Self-motivated and collaborative team player.
- Background: Experience in customer service, maintenance, or clerical roles.
- Technical Proficiency: Intermediate computer skills.
After conducting a series of interviews through a streamlined recruitment process, Claudia emerged as the perfect candidate for the role.
What are the responsibilities?
The primary responsibilities for the position include:
- Customer Service: Managing inbound calls, voicemails, emails, and service requests related to post-PTO operations.
- Troubleshooting: Performing basic remote troubleshooting to resolve simple service issues.
- Communication: Effective coordination with customers, dealers, sales, accounting, and operation managers.
- Documentation: Accurately documenting service issues and resolutions.
- Collaboration: Participating in cross-functional meetings.
- Ticket Management: Creating and managing customer service tickets.
- Follow-Up: Ensuring timely resolution of customer issues.
What was the candidate's background?
Claudia was an excellent fit for the Customer Support Representative position due to her proven ability to manage customer interactions and resolve issues effectively. In her prior role as a Customer Account Representative, she handled billing, debt collections, and customer inquiries, surpassing a goal of collecting over $500k in overdue payments.
She is proficient in CRM tools like VinSolutions and DriveCentric, and her expertise in Google Drive, Microsoft Office, and professional email communication guarantees seamless administrative support.
With strong communication skills and a track record of successful cross-functional collaboration, Claudia excels at managing inbound calls, troubleshooting, and documenting service requests. Her extensive customer service experience and proficiency with digital tools also made her well-suited for this role.
How did they find these candidates?
The company used South! We help US businesses find, hire, and pay top Latin American talent.
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