.jpg)
What does the client’s business do?
Our client is a home care agency specializing in geriatric care. They offer a wide range of services designed to assist seniors with activities of daily living and meet their medical needs, all within the comfort of their own homes.
The agency employs a dedicated team of nurses and caregivers who bring a unique combination of compassion, experience, and commitment, ensuring that each senior feels valued, understood, and well cared for.
What were the requirements?
The ideal candidate needed to meet the following qualifications:
- Experience: 3-5 years in document review or a similar HR-related role.
- Language Proficiency: Strong written and spoken English, with at least conversational fluency.
- Sector Experience: Experience in healthcare or the nursing home sector is a plus but not mandatory.
- Independence and Time Management: Proven ability to work independently and efficiently manage time.
- Strong Communication Skills: Excellent interpersonal and communication skills.
What were the responsibilities?
The Timesheet/RN Coordinator was responsible for the following:
- Timesheet Management:
- Oversee the clock-in/out dashboard, ensuring accurate tracking of staff attendance.
- Contact staff for missed clock-ins/outs and distribute digital timesheets.
- Address any discrepancies and ensure timely and accurate submission of timesheets.
- Nursing Coordination:
- Schedule and manage weekly nursing visits for select patients.
- Confirm and coordinate appointments with both patients and nursing staff.
- Administrative Duties:
- Maintain accurate records of timesheets, nursing schedules, and other necessary documents.
- Prepare and manage reports as needed.
- Ensure the completeness and accuracy of home attendant staff files through thorough reviews.
- Conduct follow-up calls (25-35% of the workload) to resolve missing documentation and answer inquiries.
- Maintain excellent organization and attention to detail, especially in a remote work environment.
What was the candidate’s background?
Rafael was selected from a competitive pool of candidates for his exceptional communication and interpersonal skills, as well as his strong administrative abilities. With over 5 years of experience in CRM-related positions, Rafael has developed the necessary skills to manage people effectively and streamline processes. Additionally, his background in lead generation and email strategies further enhances his ability to maintain accurate records and keep operations running smoothly.
The primary reason our client chose Rafael over other candidates is his location in Colombia. Since the company already employs several staff members there, Rafael's location would facilitate easier coordination for corporate events or potential future office setups.
How did they find this candidate?
The company used South! We help US businesses find, hire, and pay top Latin American talent. Follow to see more success stories from our clients.
Schedule a call and save up to 75% a month hiring with us. If you’re looking for marketing specialists, sales talent, customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more we are here to help!
