Location: Panama
What does the client’s business do?
Our client offers an easy process, free design help, fast delivery, and a simple ordering system for businesses and organizations looking for custom swag.
They reached out to find experienced Customer Relationship Specialists / Inbound Sales Representatives. The role involves providing excellent service, building strong client relationships, and contributing to the company’s growth.
What were the requirements?
- 1-3 years of experience in customer service or inbound sales, ideally within a B2B environment.
- Excellent written and verbal communication skills in English.
- B2B experience was a plus, but not required.
- Highly detail-oriented with strong organizational and time-management abilities.
- Capable of multitasking and managing multiple customer accounts efficiently.
- Proficient in basic computer tools, including email platforms, spreadsheets, and task management software.
The position was one of the most dynamic roles within the company. While it didn’t have many highly specific or hard-to-find requirements, finding the right professional who fit well with our client's team took a fair amount of time and effort.
However, through a series of interviews, we identified Rebeca as the perfect match for this team.
What are the responsibilities?
Rebeca's primary responsibilities include:
- Manage all inbound sales inquiries, ensuring prompt responses to customer emails (85%) and phone calls (15%).
- Guide customers through the full sales journey, from initial inquiries to pricing, artwork design, and order placement.
- Coordinate with graphic designers to ensure timely artwork completion and maintain high-quality standards.
- Provide accurate pricing information and collaborate with factories to ensure efficient completion of complex orders.
- Continuously assess internal processes and suggest improvements to enhance operational efficiency.
- Work closely with the team to contribute innovative ideas that support business growth and enhance customer satisfaction.
- Act as the primary point of contact for customer inquiries, building trust and ensuring a positive customer experience.
What was the candidate's background?
Rebeca has over 10 years of experience in customer service, sales, and leadership roles. She has successfully led teams, ensuring excellent customer experiences while fostering collaboration and trust within her team.
In her previous positions, Rebeca managed customer communications through emails, phone calls, and live chats. She worked in environments with international clients, where she efficiently handled inquiries in both English and Spanish. Her strong communication skills, attention to detail, and ability to manage multiple tasks make her well-suited for managing inbound sales traffic and coordinating with teams.
During the interviews, Rebeca showed a strong commitment to continuous self-improvement and thriving in team-oriented settings. Her problem-solving skills, adaptability, leadership experience, and dedication to excellent service ensure she can contribute positively to any organization.
How did they find these candidates?
The company used South! We help US businesses find, hire, and pay top Latin American talent.
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