.jpg)
What does the client’s business do?
Our client specializes in luxury furnished monthly rentals, offering the perfect blend of 5-star hotel service and amenities with the privacy and comfort of a private residence. Previously, we successfully placed a concierge with them, who has proven to be an invaluable asset. Due to their expanding business, they now require a second concierge to handle the increased workload and continue delivering exceptional service to their residents.
What are the responsibilities?
The selected candidate will be expected to demonstrate excellence in the following areas:
- Provide personalized, high-level service to Rove Travel clients, ensuring seamless travel experiences that exceed expectations.
- Utilize advanced technology platforms to efficiently manage reservations, itineraries, and client requests.
- Leverage expertise in luxury hospitality to offer tailored recommendations, insights, and solutions that align with the elevated standards of our clientele.
- Collaborate with both internal teams and external partners to enhance service offerings and promptly address client concerns.
- Stay informed on industry trends, luxury destinations, and emerging services to continually offer top-tier recommendations.
What are the requirements?
- Proven experience (1-3 years) in luxury hospitality or a related field, with a demonstrated history of delivering exceptional customer service (REQUIRED).
- Advanced proficiency in English, with outstanding communication skills to engage effectively with both clients and colleagues.
- Expertise in using digital tools and platforms to enhance customer experiences.
- A degree in hospitality management or a related field is highly desirable.
- The ability to thrive in a remote work environment, showing high levels of self-motivation and discipline.
- Flexibility to accommodate evolving client needs, ensuring the maintenance of top-tier service standards at all times.
What was the candidate’s background?
Ivan has built a solid career in the hospitality industry, with extensive experience across Colombia (his home country), Argentina, and Paraguay. His expertise includes general management and buffet organization, where he consistently demonstrated his ability to deliver outstanding service.We successfully identified Ivan as the perfect candidate for the role, and we're excited to continue making progress by bringing another talented individual to the team.
How did they find their last candidate?
The company used South! We help US businesses find, hire, and pay top Latin American talent.
Schedule a call and save up to 75% a month hiring with us. If you’re looking for marketing specialists, sales talent, customer support, virtual assistants, operations, project managers, creatives, development, accounting, and more we are here to help!
