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Location: Venezuela
What does the client’s business do?
Our client is a digital marketing agency specializing in data-driven strategies, creative services, and performance marketing to help brands thrive in the digital world. They reached out to South in search of an experienced Account Manager to join their expanding team.
What were the requirements?
- Excellent communication skills, with the ability to foster relationships with both clients and internal teams
- Experience with e-commerce or DTC brands is preferred, but not mandatory
- Ability to manage multiple accounts simultaneously and meet deadlines
- Preferred: Proven project management experience, ideally within an agency or e-commerce/DTC setting
What were the responsibilities?
- Serve as the main point of contact for clients, managing communication and expectations
- Coordinate with internal teams to ensure timely and within-budget project delivery
- Provide weekly client updates and conduct monthly calls to review progress
- Work closely with cross-functional teams, such as media buyers and copywriters, to execute campaigns successfully
- Use project management tools like Slack to monitor progress and facilitate team communication
- Ensure client satisfaction and retention through proactive engagement
What was the candidate’s background?
Leticia Laya is a skilled administrative professional with extensive experience in executive support, complex schedule management, and project coordination. During her four years at a U.S. real estate agency, she demonstrated her ability to efficiently manage data, oversee CRM systems, and coordinate operations while maintaining accuracy and attention to detail. Her role refined her communication skills with diverse stakeholders and enhanced her problem-solving abilities, making her an excellent fit for positions that demand strong organizational capabilities and quick decision-making.
Her versatile skill set includes project management, team coordination, customer service, and hands-on experience using back-office tools such as Microsoft Office and Google Suite. This makes Leticia a top candidate for any administrative position where efficiency, clear communication, and excellent organizational skills are essential.
How did they find this candidate?
The company used South! We help US businesses find, hire, and pay top Latin American talent.
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