Location: Argentina
What does the client’s business do?
Our client is a leading provider of car paint services in the United States, specializing in vehicle painting, collision repair, and handling insurance claims.
They reached out to us in search of a Customer Service & Admin Assistant and, within just three days, South presented a qualified professional from Argentina ready to start the role.
What were the requirements?
Qualifications:
- Excellent phone etiquette and communication skills.
- Comfortable making outbound calls and following up with customers.
- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to document customer interactions accurately.
- Basic computer skills and familiarity with email communication.
- Prior experience in customer service, sales, or administrative support is a plus.
With these requirements in mind, we found Rebecca, a highly skilled Canadian living in Argentina. Her career has been marked by a strong focus on client relations and a polished English accent. Her diverse background and expertise have prepared her for this new challenge.
What are the responsibilities?
From day one, Rebecca took on the following key tasks:
- Lead Qualification & Scheduling: Manage incoming inquiries, assess potential customers, and schedule appointments for onsite estimators.
- Customer Engagement: Answer phone calls, address general inquiries, and deliver outstanding customer service.
- Follow-up on Estimates: Contact customers after their visits to arrange vehicle drop-offs for repairs.
- Administrative Support: Assist with email correspondence and maintain thorough notes on each estimate, documenting customer interactions, concerns, and questions.
- Communication & Coordination: Ensure onsite estimators have all necessary customer details for accurate assessments.
What was the candidate's background?
Rebecca has a strong background in customer service and administrative support, with extensive experience in both English and Spanish. She has managed client communications, handled appointments, and performed data entry tasks, all while maintaining an organized approach to her work.
In her previous roles as a Social Media Manager and Virtual Assistant, Rebecca developed content calendars, managed client relationships, and utilized CRM platforms. She is experienced in lead generation, cold calling, and coordinating tasks across different teams to ensure smooth operations. Her expertise in social media management and marketing allows her to create effective campaigns and support company growth.
With a degree in International Relations, Rebecca also brings strong research and writing skills. She has experience in creating content, transcribing information, and delivering clear, concise communications. Her versatility and ability to adapt to different roles make her an asset in any organization requiring customer support, administrative assistance, and marketing expertise.
How did they find this candidate?
The company used South! We help US businesses find, hire, and pay top Latin American talent.
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